£1111 r/t from LHR to MEL/SYD on Garuda!
November 28, 2016
REVIEW – Cathay Pacific : Business Class Lounge, London Heathrow T3 (post-refurb)
December 9, 2016

REVIEW – Cathay Pacific : First Class Lounge, London Heathrow T3 (post-refurb)

Cathay Pacific (CX)

  • Location: London Heathrow (LHR) – Terminal 3
  • Class: First
  • Access:
    • OneWorld First Class ticket holders
    • OneWorld Emerald cardholders
  • Date: December 2016


For a OneWorld Emerald or First Class passenger, it’s not much of a secret that the Cathay Pacific lounges were always the best option at London Heathrow’s T3. If you wanted a combination of a peaceful ambience, decent food, friendly service and runway views, CX had you covered.

I reviewed the old CX First Class Lounge a couple of times in the past:

September 2014

October 2015

Shortly after my October 2015 visit though, on November 26th  2015, Cathay announced that the lounges would be closing for a full refurbishment, which would be completed by June 2016.

We were promised a pair of high quality lounges which would be in keeping with the Ilse Crawford designed flagship Pier Lounge in HKG and the smaller TPE, MNL and HND offshoots.

Then June came and went and we were told August for sure.

August came and went, we were told October for sure.

Then, finally, on November 28th 2016 (one year and two days after their closure) the New CX First and Business Class lounges opened their doors for the first time, for a ‘soft-opening’ ahead of the official ribbon cutting on December 7th.

I had been eagerly anticipating the opening of these lounges for quite some time, as The Pier in HKG is one of my favourite lounges in the world. I had even pre-emptively booked travel to destinations ex-T3, in the hopes that I would be one of the first to experience the new lounges first-hand.

…I lucked out, I had a flight booked to VIE on BA departing from T3 and was able to visit the new CX lounges a few days ago. My visit was during the soft launch period but it seemed like the staff were already quite comfortable with their new surroundings.

As for me? I got very comfortable quite quickly too 😀

 


Cathay Pacific First Class Lounge
London Heathrow Terminal 3


new-cx-lounges-t3-2

The entrance has been extensively remodelled with the new golden brushwing logo featuring against a pallete of darker neutral tones. Gone is the green against white marble, a sign of what to expect upstairs.

new-cx-lounges-t3-3

Every little detail has been meticulously considered. Even the lift doors look impressive!

new-cx-lounges-t3-4

The Lounge is located one floor above the gates and features a reception desk immediately opposite the lifts.

We were very warmly greeted by the lounge attendant, you could see she was happy to be working in such a nice new facility. I imagine that for some time to come, the staff here will be seeing a lot of smiling faces.

The lobby is very cleverly designed, with a frosted screen style window allowing light in from the outside.

I think that darkness and corridors are an inherent feature of airports (and by extension lounges) and in embracing the darkness with an abundance of natural materials, Ilse Crawford has done an exceptional job in making this area seem cosy and inviting, rather than dark and depressing.

new-cx-lounges-t3-5

Turning right from the reception you come to the entrance of the First Class section of the lounge

new-cx-lounges-t3-6

The showers and washrooms are shared between the First and business class lounges and are situated in the hallway between them

new-cx-lounges-t3-7

Immediately to the right, as you enter the F-lounge is the pantry. Again, there is so much attention to detail here, there is a small bell jar over the top of the lemon slices and the cookies are put on a small platform to break up the counter surface

new-cx-lounges-t3-8

You hardly ever see Espresso Macchiato or Flat White as options on a lounge coffee machine!

new-cx-lounges-t3-9

I selected an espresso machiatto and the machine immediately adjusted to the smaller cup size by lifting up the platform to meet the dispensing spout

new-cx-lounges-t3-10

A selection of freshly made sandwiches, pecan pie and apples

new-cx-lounges-t3-11

One of my favourite tea brands. A great selection of nine different teas

new-cx-lounges-t3-12

A selection of sweet and savoury foods as well as mini cans of drink, for those without the time or inclination to visit the restaurant. I imagine these will become increasingly popular once BA removes free food and drink from their shorthaul flights!

new-cx-lounges-t3-13

I love the fact that they have mango pudding!

DCIM101GOPROGOPR6553.

As you exit the pantry you enter a section of the lounge that features elegant and comfortable leather chairs, facing the tarmac. On the bottom left you can see the internal ‘window’ that gives daylight to the reception area

DCIM101GOPROGOPR6551.

Tucked away to the far right of this section is a small sitting area. I really like how they gave this area a warm feel by changing to soft brown furniture, wooden walls and a rust toned carpet. The feel of this area would be so different if the same black chairs and marble walls had been extended.

new-cx-lounges-t3-16

Following the windows along, you come to the next section of the lounge, this is the area with the largest seating capacity, where groups can sit comfortably.

new-cx-lounges-t3-17

The pantry is behind the screen to the right

new-cx-lounges-t3-18

I like the fact that there are numerous departure boards around, as only CX flights are called in this lounge. If it wasn’t for these boards and the view outside, you’d never know you were in an airport.

new-cx-lounges-t3-19

Every single tarmac view seat has its own table, lamp, two UK power sockets and four USB sockets

new-cx-lounges-t3-20

The views get better as you approach the corner: in the centre of this image is the point on the runway where most planes begin to pull up

new-cx-lounges-t3-21

The best of all the runway view seats. Great views and very close to the bar 🙂

DCIM101GOPROGOPR6547.

Speaking of the bar, here is the next section of the lounge, featuring a group table as well as some seats facing the bar itself

DCIM101GOPROGOPR6554.

The restaurant is through the doorway on the upper left of the image

new-cx-lounges-t3-24

There is something very informal and relaxed about this bar. The layout is more akin to something you would expect to find at a (very cool) friend’s house rather than in a public space.

new-cx-lounges-t3-25

The old CX F Lounge used to feature Laurent Perrier Rosé champagne but unfortunately this new incarnation only offers two choices of non-rosé brut: Moët and (the markedly superior) Barons de Rothschild

new-cx-lounges-t3-26

The bar in all of its glory

new-cx-lounges-t3-27

Five different kinds of whiskey! No Campari though so self mixed negronis are a no go 🙁 However it is great to see Cathay stocking Sipsmith as well as the more commonplace Bombay Sapphire gin

new-cx-lounges-t3-28

White wine, champagne and fresh juices

new-cx-lounges-t3-29

Soft drinks, regular beer and hipster beer

new-cx-lounges-t3-30

Olives and Mixed nuts. Again, love the presentation

new-cx-lounges-t3-31

Carlsberg don’t make lounges but if they did…

new-cx-lounges-t3-32

Port and Sherry

new-cx-lounges-t3-35

The high gloss, green bookcase reminds me of the bespoke boxes that the Conrad Tokyo uses to house the in-room amenities.

new-cx-lounges-t3-36

This is my favourite part of the lounge: right by the bar, loads of natural light, enough room to sit with a group and it has runway views!

new-cx-lounges-t3-37

I really want one of these wooden tables for home

new-cx-lounges-t3-38

Actually I could go for one of these lamps too 🙂

new-cx-lounges-t3-40

Awesome design

new-cx-lounges-t3-41

Speaking of awesome design, the side tables with in-built lamps also have a very stylish solution for power ports: a pull out drawer (just like in The Pier HKG)

new-cx-lounges-t3-42

The power sockets also have two USB sockets each

new-cx-lounges-t3-43

The dining area is considerably smaller than in the HKG Pier lounge but didn’t feel overly crowded.

new-cx-lounges-t3-44

The floor to ceiling windows really help to make the dining area seem more spacious

new-cx-lounges-t3-45

We arrived at lunch time and immediately spotted numerous items which sounded appealing.

new-cx-lounges-t3-46

I ordered a glass of the delicious Barons de Rothschild champagne and geeked out a little when I spotted the Cathay brushwing logo on the champagne flute 😀

new-cx-lounges-t3-47

This place is now probably my number one reason to maintain Emerald status with OneWorld!

new-cx-lounges-t3-48

We ended up ordering a few dishes to share, the first three came out very quickly with the last taking at least half an hour longer. I put this down to teething problems though, given that we were visiting during a soft opening, training period. I hope that this will not be an issue going forward

new-cx-lounges-t3-49

The Sichuan chicken was delicious and beautifully presented. I could have done with it being significantly spicier but I can understand why this dish isn’t kept authentic. Next time I’ll request extra heat in advance!

new-cx-lounges-t3-50

The noodle soup was very flavourful with well cooked dumplings and pak choi (it can be hard to get this right and you’ll often see overcooked elements in soup noodle dishes in airport lounges)

new-cx-lounges-t3-51

The tuna and avocado was fantastic. Very fresh and well seasoned and also (a rarity for lounge food) healthy!

new-cx-lounges-t3-52

It seems like everybody went to have lunch at the same time and everybody ordered the beef. Hence the 30 minute wait. This dish was quite nice but a little too sweet for my taste, I’d probably skip this in the future

Conclusion

Overall this is the nicest OneWorld lounge in Heathrow, I would far rather spend time here than any of the BA or AA lounges. This includes the supposedly exclusive Concorde Room with its toilets that look like they’ve come from a hospital waiting room, the gaudy decor and the subpar food. I can only hope that the other airlines will take note and up their game, it seems that AA is on an upward trajectory at the moment but BA is categorically not….

The Cathay Pacific First Class lounge offers an enclave of luxury and dignity amongst the chaos of Terminal 3.

I didn’t just come away form this visit thinking that this was a nice place to spend an hour before a flight, I came away thinking that I need to rearrange my travel plans to include as much OneWorld flying as possible out of T3 (AA are so much better than BA on the hard product to the US already, this really tips them over the edge). Hell, I think I might even redecorate my apartment to look more like this lounge.

In short, I didn’t just leave this lounge feeling rested and relaxed. I left this lounge feeling inspired. Bravo CX. Bravo.

new-cx-lounges-t3-39

The worst thing about the new CX F lounge? Having to leave 🙁

Facebook
Twitter
Pinterest
Follow by Email

12 Comments

  1. Peter B says:

    Ugh now i’m really pissed I routed home on BA. Gotta try for the same day flight change and hope there’s space. Or if I can just convince my girlfriend to switch from Iceland to Dubai for her birthday. OW has some pretty good fares from LHR-DXB from January on. This way, flying Qantas, I can get in the new CX lounge and get access to the Emirates F lounge in DXB on the way back. 😉

    • JarvisMarcos says:

      Ah, this time you posted with your instagram name, now I know who you are 😉

      Iceland to Dubai is a hell of a location switch. If you can convince the gf to do that one, she’s a keeper!
      How about doing an ex-HEL fare some time? THey’re super cheap, AY uses the A350 for the hop to LHR and they use T3.
      Finland is also more similar to Iceland 😀

  2. Veronica (@veronichan) says:

    THIS is the review I’ve been waiting to read and it certainly did not disappoint! Great pictures per usual!

  3. Lawrence says:

    Looks like CX invested heavily in this lounge. If LHR airport expansion pushes through, T3 might be closed down in 2019 already to make way for T2 expansion, seeing only 3 years of operations. The QF lounge isn’t even open yet till next year.

    • JarvisMarcos says:

      With the improvement in AA’s long haul product, Finnair A350’s and the CX lounges, T3 has really become a strong alternative hub for a OW flyer sick of BA.

      My understanding is that 2019 is viewed as a massively ambitious target and that the real date should be closer to 2023 but either way it looks like CX and QF both see the value in investing in their lounges despite the limited timeframe, which is great for us 😀

  4. Alan Wan says:

    Great review. I am flying out of T3 on Xmas Eve (assuming my BA flight is not affected by the proposed strike) and can’t wait to try the CX First lounge.

    The pre refurnished CX First lounge used to be my SECOND favourite OW lounge at LHR. My favourite is the Qatar lounge over at T4…. love it.

    • JarvisMarcos says:

      Keeping my fingers crossed for you. I’ve had IRROPS during xmas time and it sucks, especially when you have a new product to look forward to.

      T4 QF is one lounge I have yet to experience. I only ever fly QF ex-EU 😀

  5. Karl says:

    Cheers for this mate – and good seeing you this evening. My next flight out of LRH is sure to be from T3!!!

  6. Kill says:

    I will immediately grasp your rss feed as I can’t to
    find your email subscription hyperlink or newsletter service.
    Do you’ve any? Please allow me understand so that
    I may subscribe. Thanks.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.